Most items are made to order. This can take 4 to 6 weeks depending on the product. We will discuss the delivery date with you at the time of purchase. 

Our Faraway Garden pieces are handcrafted and one-of-a-kind. This means there will be slight colour variations from piece to piece, reflecting the natural materials used in the production process. Our pieces are made in either dry cast stone or concrete.

Dry cast pieces use a combination of washed sand, cement and crushed stone.  A little water is added – just enough to hold the composite together. The mixture is then hand packed into a mould and left to cure which takes a month. The rough surface promotes weathering and a beautiful ageing effect in a relatively short amount of time.

Concrete is made using a wet cast process, whereby water is added to the cement, sand and a crushed stone mix and this is then poured into a mould. The smooth surface means ageing will take longer so your piece will stay in its original condition for longer.

To maintain our quality and ensure the best outcome in the production of our pieces, we have a curing time of at least 4 to 6 weeks. 

Concrete consists of naturally occurring materials, produces no emissions and does not require toxic preservatives. It is exceptionally durable, in fact items built over 100 years ago, and even as long ago as the Romans, are still in use today.

Payment
We require a 50% deposit upon receipt of invoice and the balance prior to shipping your items. Deposits are non refundable.

Refund policies
If the order has been delivered and you are dissatisfied or have a change of mind, we will refund the product if you have notified us within 7 days. The refund will be given once the item(s) have been returned to our workshop, less the shipping fees. The refund is conditional on the item(s) being returned in the pristine condition they were shipped.

Damaged goods

If an item is damaged by the freight company, we will replace it or provide a refund. Please contact us within 24 hours of receiving the item with photos of the breakage. We will advise on the best way to quickly resolve the issue.

We endeavour to ensure that the price and description of goods are accurate; if there is an error on our site or technical error, we reserve the right to refuse or cancel an order.